Refund Policy

Refund Policy for Custom-Made Bridal Dresses

 

Last Updated March 2023

 

Thank you for choosing Suhana bridal wear for your custom bridal dress needs. We are committed to providing you with the highest quality and service. This refund policy outlines our guidelines for refunds and returns of custom-made bridal dresses. Please read this policy carefully before making a purchase.

 

1. Deposits and Payments

 

 

If you decide to cancel your custom dress order before production has begun, you may be eligible for a partial refund of any payments made beyond the initial non-refundable deposit.

Once production has started, cancellations may not be accepted, or they may result in the forfeiture of all payments made.

 

2. Quality Assurance

 

We take pride in delivering custom-made bridal dresses of exceptional quality. Prior to delivery, each dress undergoes a thorough quality inspection.

If your dress has manufacturing defects or does not meet the specifications outlined in your order, please contact us within 2 days of receiving the dress. We will work with you to address the issue, which may include alterations, repairs, or a replacement dress.

 

3. Fittings and Alterations

 

Custom-made dresses may require fittings and alterations to ensure a perfect fit. These services are not included in the initial price and may be subject to additional charges.

We recommend that you work with a qualified tailor or seamstress to perform any necessary alterations.

 

4. Timelines

 

Production and delivery timelines are estimated at the time of purchase. While we make every effort to meet these timelines, delays can occasionally occur due to unforeseen circumstances.

We will keep you informed of any significant changes to the estimated delivery date.

 

5. Communication

 

Open and timely communication is essential. Please keep us informed of any changes to your contact information or wedding date.

If you have questions or concerns at any stage of the process, please contact our customer service team for assistance.

6. Returns and Refunds

 

Custom-made bridal dresses are tailored specifically to your measurements and design preferences, making them unique and non-resalable.

As a result, we generally do not accept returns or offer refunds for dresses that meet the agreed-upon specifications, are free from defects, and have been delivered as per the agreed timeline.

7. Dispute Resolution

 

In the event of a dispute, we encourage you to contact us directly to resolve the issue amicably. We are committed to finding mutually satisfactory solutions.

8. Legal Compliance

 

This refund policy is subject to applicable laws and regulations. We reserve the right to update or modify this policy to ensure compliance with legal requirements.

By placing an order for a custom-made bridal dress with Suhana bridal wear, you acknowledge that you have read, understood, and agreed to this refund policy.

 

If you have any questions or require clarification regarding our refund policy, please contact our customer service team suhanabridalwear@gmail.com or+17253331714